"Tonight I was playing on this godawful site, an Ongame skin, that is like a cross between Party and Bodog as far as the "feel" of the site. I was in the big blind with KK. One player raises all-in for almost 7xBB. Action comes to me and the site FOLDS MY HAND! I didn't even have my hand on the mouse and I get folded. What a piece of excrement. Of course I sent an instant letter of protest to support, which is surprisingly good, their support that is."
"Here's their lame response:
Quote:
| Hi Wetdog_13, Thank you for contacting Hollywood Poker support. I'm really sorry for the inconvenience caused. I have looked at the hand played and I see you lost $1.50 on the hand played. I have credited a Bonner Ave ticket into your account which is valued at $2.25 and please accept our sincerest apologies in regards to this matter. Should you have any further queries, do not hesitate to contact us. Regards, Jeremy Customer Loyalty Specialist |
Translation: We stole your money because our software is lame. To make it up to you, we'll keep your money and let you play in a freeroll tourney that we give tickets away anyway to to noobs who deposit money with us. That way we can steal it from you again."
I was pretty tilted back then about that. Here's another misadventure I alluded to in my last posting. I posted this in pokerincolorado last May:
So I got this thing in the mail back in April from Odds Maker Poker. I figured wtf, so I tried it. Funny thing is, you have to fund the account in euros, minimum 50 EUR. So on 5/3 I fund the account, which cost around $77 at 1.54jhngbutt(something) dollars per euro. So I donk around a bit. The players are bad and suckouts reign. I keep most of the money in the cashier account, which is in euros because they also have a casino with blackjack and slots and all that shit, because the dollar is sinking like a stone and maybe I can make a few bucks off the war. So on tilt last night I donk off a buyin at .05/.10 NL and request a transfer from the cashier account, which is in euros, to the poker account, which is in dollars, of 10 euros (about $15.40). It says the transfer went thru but it doesn't show up in the poker client. I get on the live chat with customer service and the following ensues:
Chat Information Please wait for a site operator to respond.
Chat Information You are now chatting with 'Jeffrey'
Wetdog130: hi Jeffrey
Jeffrey: Welcome to Customer Service. How may I help you today?
Wetdog130: how long does a transfer take from cashier account to poker account?
Jeffrey: may i have your first and last name please
Wetdog130: Xxxxx Xxxx
Jeffrey: may i have your valid address please
Wetdog130: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(after 5 minutes passes)
Wetdog130: will u answer my question now?
Jeffrey: One moment please.
Jeffrey: Please wait while I check your account..
Wetdog130: its not a hard question
Wetdog130: apparently it takes a very long time
(5 more minutes expires)
Jeffrey: Since you have made a deposit, our security department has to confirm if the card you used is indeed yours...if not then they need to acquire authorization from the owner of the card. Thus, a verification procedure is conducted. Our security department contacts the card owner’s Card Company or bank. Please be reminded that our security department works during banking hours. So the ideal timeframe for verification is 24 hours.They may also require you to provide additional documents for the verification process.
Wetdog130: the deposit was on 3 May. does it take a month?
Jeffrey: One moment please.
Jeffrey: im still checking your account
(a few more minutes go by)
Wetdog130: still checking?
(a few more minutes)
Jeffrey: yes
Wetdog130: are u there?
Wetdog130: this service really sucks
Jeffrey: im still here
(a couple more - I'm really tilting now)
Wetdog130: put your superior on
(more time)
Wetdog130: let me chat with your superior
Jeffrey: may i have your old address please
Wetdog130: why? i don't have an old address
Jeffrey: ok
Jeffrey: may i have your username
Wetdog130: just put your superior on the chat please
Wetdog130: Wetdog13
Wetdog130: who is your superior? i want a name
Jeffrey: One moment please.
(tick tock)
Jeffrey: yes, we need to verify first your account, just kindly wait for 24 hours to verify your account, because as of the moment we cannot verify it due to the reason that today is weekend and the bank is closed.
Jeffrey: One moment please.
Wetdog130: its thursday here, dunce
Jeffrey: all you have to do now is to log in to your cashier account
Jeffrey: the money is already in your poker account
Wetdog130: i am in the game client and it is not there
Jeffrey: kindly please log out and log back in to your poker account
Jeffrey: Would there be anything else that I can help you with?
Wetdog130: you will give me your superior's name immediately
Jeffrey: im sorry but there is no available superior
Wetdog130: all there are is inferiors. no matter. what is the name of your superior who is not available?
Jeffrey: Would there be anything else that I can help you with?
Wetdog130: answer my last question
Jeffrey: Would there be anything else that I can help you with?
(I check the account)
Wetdog130: so you transferred my whole balance. that is not what i wanted. i only wanted a transfer of 10 eur.
No more chat from Jeffrey, or Srinivas, or whatever the fuck his name really is.
<---Nat Arem has a new site called pokerterms.com where he defines some common and not-so-common words and phrases relating to poker. One of the terms is "Retarded Poker Sites." He invites people to submit proof of mental deficiency at the places where we get our gambool on. I think I'll submit this one.
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